UX design services grounded in research and testing
Hostlyx UX design services work out how people actually use your website or app, then design flows and screens that make their tasks easier. We run user research, map user flows, build wireframes and clickable prototypes, and test them with real users before development. For live products, a UX audit finds where people get stuck and what to fix first.
Good user experience is mostly invisible. Visitors find what they need, forms make sense, and the next step is always obvious. Poor UX shows up as abandoned sign-ups, support calls asking where things are, and staff who work around the software instead of with it. These problems are rarely about colours or fonts. They come from flows designed around assumptions instead of real users.
Our UX work starts with research: talking to users, reading analytics and support tickets, and watching how people complete key tasks. From there we map user flows, sketch wireframes and build clickable prototypes that people can try before a line of production code is written. Testing a prototype is far cheaper than rebuilding a finished screen that nobody understands.
Because our designers sit alongside the developers who build and host the product, designs are made with real constraints in mind and handed over in a form developers can use. We work on marketing websites, customer portals, dashboards and web applications. When a product is already live, a UX audit gives you a prioritised list of problems with evidence for each.
What is included
User research
Interviews, short surveys, analytics review and support ticket analysis to understand who your users are, what they need and where they struggle today.
User flows
Step by step maps of how people complete key tasks, such as signing up or placing an order, with friction points and dead ends marked clearly.
Wireframes
Low-detail screen layouts that settle structure, content order and navigation quickly, before time is spent on visual polish or development.
Clickable prototypes
Interactive prototypes in Figma that behave like the real product, so stakeholders and users can try the flow and give specific feedback.
Usability testing
Real users asked to complete set tasks on a prototype or live site, with sessions observed and findings written up in plain language.
UX audits
A structured review of a live site or app against usability principles, analytics and accessibility basics, ending in a prioritised list of fixes.
Tools and platforms: Figma, Microsoft Clarity, Google Analytics 4, Maze
Packages
Every project is quoted in writing in rupees before work starts, with GST shown on the invoice. The price you agree is the price you pay.
UX audit
Live websites or apps that need to know where users get stuck.
- Heuristic review
- Analytics and funnel review
- Accessibility basics check
- Prioritised findings report
- Walkthrough call
UX design sprint
One key flow, such as checkout or onboarding, designed and tested properly.
- Focused user research
- User flow mapping
- Wireframes
- Clickable prototype
- Usability test round
- Developer-ready handover
Product UX
New web apps and portals that need their whole experience designed before build.
- Full user research
- Information architecture
- Flows for all key tasks
- Prototypes and testing rounds
- Design system for developers
How we work
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Discover
We review your goals, analytics and existing product, then talk to users or staff to understand real tasks and frustrations.
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Written quote
You receive a fixed written quote listing the research, flows, screens and testing rounds in scope before work begins.
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Map and wireframe
User flows and wireframes are drafted and reviewed with you, so structure and priorities are agreed before visual design.
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Prototype and test
A clickable prototype is built and tested with real users. What confuses them is fixed and tested again where needed.
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Hand over
Final designs, flows and notes are handed to your developers or ours, with designers on hand to answer questions during the build.
Questions people ask
What is the difference between UX and UI design?
UX design covers how a product works: the flows, structure and steps people take to finish a task. UI design covers how it looks: colours, type, buttons and spacing. We do both, but UX comes first, because a beautiful screen in the wrong flow still fails.
Do we need user research if we know our customers well?
Knowing your customers helps, but teams often know the product too well to see where newcomers struggle. Even a small round of interviews or tests usually reveals problems nobody inside the business had noticed. We scale research to your budget and the size of the decision.
How many users do you test with?
For most usability rounds, a small group of representative users is enough to surface the main problems, and repeated small rounds teach more than one large one. We agree the number, the recruitment method and the tasks with you in the quote.
Can you build what you design?
Yes. Our developers build websites and web applications, and the same team can host them. You can also take the designs to your own developers; we hand over Figma files, flows and notes in a form any competent team can use.
What do you need from us for a UX audit?
Access to the site or app, your analytics and, ideally, a test account. Any support tickets, sales feedback or known complaints help us focus. We then review the product, check the data and send a prioritised report with the evidence for each finding.
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Tell us what you need
A domain, hosting, a new website, an app or more customers. One team handles all of it, and you get a written quote before any work starts.