Refund and cancellation policy
This policy explains when you can cancel and get money back.
Hosting
New web and WordPress hosting accounts can be cancelled for a full refund of the hosting fee within 7 days of the first payment. Email billing@hostlyx.com with your invoice number.
Domains and certificates
Domain registrations, renewals and transfers, and SSL certificates, cannot be refunded once processed, because the registry or certificate authority charges us immediately.
Projects and retainers
Deposits for development projects cover work already scheduled. Monthly marketing and care plans can be cancelled with notice before the next billing date.
Tell us what you need
A domain, hosting, a new website, an app or more customers. One team handles all of it, and you get a written quote before any work starts.